Companies like Apple provide optional insurance plans for products like iPhones that can cover certain damages. However, some manufacturer’s might include warranties with certain products. Walmart does not grant returns on items broken during use, and cell phones sold at Walmart do not come with a store warranty. ![]() If your phone arrived broken, damaged, or malfunctional, then you should be able to return it within the allotted return window as long as you can provide a reasonable argument that you were not responsible for the damage. Can You Return A Broken Cell Phone To Walmart? You can also use your packing slip as a receipt if you received your phone in the mail. For example, if you bought your phone online or through the Walmart app, you automatically have a purchase record of your transaction that you can use to initiate your return. However, the store manager or supervisor has full discretion to grant or deny your refund request.īut remember that even if you don’t save your paper receipt, there are sometimes other ways to provide proof of purchase. However, this part of the policy isn’t as strict as it might seem.Īs long as you can provide a valid, government-issued ID, then you will still be eligible for a refund even if you don’t have a receipt. Generally speaking, Walmart’s return policy states that customers are required to provide proof of purchase for all returns.
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